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Critical Skills for CHC Managers and Supervisors

Date:
Location: The Publick House, Route 131, 277 Main Street, Sturbridge, MA
Meeting Materials
             Flyer/Agenda       Registration - Online       Registration - Paper      
Description

Presented by: Sogence Training and Consulting

Day 1:
9:00 am registration and continental breakfast
9:30 am – 4:00 pm session

Day 2:
9:00 registration and continental breakfast
9:30 am to 4:00 pm session

This intensive and interactive 2-day training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today's challenging and fast-changing CHC environment.
Gain critical skills that your managers and supervisors can use immediately!

Learn to:

  • Utilize Behavioral Interviewing Techniques to hire employees with the right skills and 'fit' for the long term
  • Manage, lead and retain flexible, responsive, satisfied and customer-focused teams
  • Communicate for results, build trust and de-escalate conflict
  • Coach and develop employees and drive accountability
  • Lead and manage organizational change
  • Maintain legal compliance when handling day-to-day management issues
  • Create and sustain a culture of service excellence

Course Facilitator and Lead Trainer:
Lisa Mouscher, CEO and Lead Consultant at Sogence Training and Consulting

Overnight rooms: A limited number of rooms are being held at The Publick House at a discounted rate of $105 per night. Please call the reservation desk directly to secure a room at 508-347-3313 and mention the group name, Massachusetts League of Community Health Centers.