This is a repeat session of the one held last year.

This intensive, highly interactive 2-day training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today's challenging and fast-changing CHC environment.

Participants will gain crucial skills to put into immediate action! Learn to:

• Utilize Behavioral Interviewing techniques to hire employees with the right skills and "fit" for the long term
• Manage, lead and retain flexible, responsive, satisfied, and customer-focused teams
• Communicate for results, build trust, and de-escalate conflict
• Coach and develop employees and drive accountability
• Lead and manage organizational change
• Maintain legal compliance when handling day-to-day management issues
• Create and sustain a culture of service excellence

This session will again be held on October 17 & 18, 2017 at the Publick House in Sturbridge, MA. Look for more information on our website in June.