Critical Skills for CHC Managers and Supervisors

Location: The Bostonian Hotel, 26 North Street at Faneuil Hall Marketplace, Boston
Meeting Materials
             Registration - Online      

This is a repeat session of the one held last year.

This intensive, highly interactive 2-day training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today's challenging and fast-changing CHC environment.

Participants will gain crucial skills to put into immediate action! Learn to:

  • Utilize Behavioral Interviewing techniques to hire employees with the right skills and "fit" for the long term
  • Manage, lead and retain flexible, responsive, satisfied, and customer-focused teams
  • Communicate for results, build trust, and de-escalate conflict
  • Coach and develop employees and drive accountability
  • Lead and manage organizational change
  • Maintain legal compliance when handling day-to-day management issues
  • Create and sustain a culture of service excellence

9:00 am Check in and continental breakfast - sessions begin promptly at 9:30 am and ends at 3:30 pm.

This session will again be held on October 17 & 18, 2017 at the Publick House in Sturbridge, MA. Look for more information on our website in June.