Critical Management Skills for CHC Managers & Supervisors

Location: The Bostonian Hotel, 26 North St. at Faneuil Hall Marketplace, Boston, MA
Meeting Materials
             Flyer/Agenda       Registration - Online      

This intensive, highly interactive 2-day training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today's challenging and fast-changing CHC environment.
Participants will gain crucial skills to put into immediate action! Learn to:
- Utilize Behavioral Interviewing techniques to hire employees with the right skills and "fit" for the long term
- Manage, lead and retain flexible, responsive, satisfied, and customer-focused teams
- Communicate for results, build trust, and de-escalate conflict
- Coach and develop employees and drive accountability
- Lead and manage organizational change
- Maintain legal compliance when handling day-to-day management issues
- Create and sustain a culture of service excellence

9:00 am Check in and continental breakfast - sessions begin promptly at 9:30am and ends at 3:30pm.