Core Competencies for CHC Managers and Supervisors at All Levels

Upcoming Cohort: October 17 – November 14, 2023

Register Now to Ensure Your Spot!

The “Core Competences” training is a virtual, highly interactive and immediately applicable skill-building program, held through Zoom one morning per week for 5 weeks. Managers and supervisors at all levels develop and strengthen critical skills necessary to successfully navigate their roles in today's increasingly challenging CHC environment. The program is facilitated by Lisa Mouscher, CEO and Lead Consultant at Sogence Training and Consulting, who works with health center managers and supervisors across the country facilitating immediately applicable results as well as lasting impact to strengthen community health organizations for the long-term.

Gain or Strengthen Skills to:

• Develop and retain engaged, productive and satisfied teams
• Utilize Behavioral Interviewing to hire staff with the right skills and fit for the long-term
• Understand and impact positive organizational and department culture
• Coach and develop employees
• Communicate effectively as a manager
• Avoid common legal pitfalls when managing employees
• Create and sustain a culture of customer service
• Drive accountability and deliver results

This training is ideal for first-time managers and supervisors with 18 months of experience or less, AND more experienced managers looking to refresh and hone their skills. This training will be a virtual, 5-week training, held Tuesday mornings, October 17 – November 14, 2023.

To view the agenda for this training, click here.

Registration: Registration is now OPEN, click here to register

For more information, please contact Janice Brathwaite, Director of Workforce Programs at jbrathwaite@massleague.org or 617-988-2217.

Beyond Core Competences: Next Level Skills for CHC Managers and Supervisors

Next Cohort: Anticipated for Spring 2024

This dynamic, hands-on and highly interactive 6-week program moves beyond the core competencies of managing and supervising, into additional important areas of knowledge, practices and skills necessary to be a great manager at your health center. Beginning with a review of the crucial skills needed to hire, coach, retain and manage others, we quickly move to higher-level learning to take your management skills to the next level. If you have attended the "Core Competencies for CHC Managers and Supervisors at All Levels" training, OR you’re simply looking to strengthen or hone additional and higher level management skills, this course is for you!

Gain or Strengthen Skills to:

• Lead and manage change (even during challenging times!)
• De-escalate or circumvent potential and existing conflict
• Manage and engage a diverse workforce
• Develop a positive culture to enhance staff productivity, satisfaction and retention
• Gain or strengthen behavioral interviewing skills to hire the right employees for the long-term
• Strengthen day-to-day decision-making practices

This training is recommended for managers and supervisors at all levels with a minimum of 18 months of supervisory experience OR as a follow-up to the "Core Competencies for CHC Managers and Supervisors" or "Critical Skills for CHC Managers and Supervisors"CISAS trainings, although these recommendations are not pre-requisites for the class.

The next cohort of the "Beyond Core Competencies for CHC Managers and Supervisors" program is anticipated for Spring 2024. Registration details will be available closer to that time.

For more information, please contact Janice Brathwaite, Director of Workforce Programs at jbrathwaite@massleague.org or 617-988-2217.